Then it hit him! He would escape the rain of the Pacific Northwest and build a business in Kona, from the ground up! It would be easy—just return phone calls and show up when you say you will. Of course, as soon as he started in business, the economy went into the toilet! But, amazingly, we persevered. Our company stuck with our business plan, went out on foot and delivered fliers, met with local business owners and worked the hours and jobs that other plumbers wouldn’t.
Finally it started to happen. Through word-of-mouth (the coconut wireless as its known in Hawaii) the phone began to ring. In fact, it began to get a little overwhelming. We were installing fixtures and unclogging drains, but also changing light bulbs, replacing smoke alarm batteries and even removing renegade geckos from kitchen pantries (no kidding).
Now an established business, we have purchased equipment and increased staff so we can serve more people, faster and better. Our business in Kona has become very successful, but we have not changed our original business plan at all. We still work the hours and do the jobs that other plumbers don’t want, and with fewer plumbers, we are always busy. Of course we’re never too busy to provide excellent service to new customers and friends. And evil geckos beware; we know where you live!